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Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services

By Innovation in Citizen Services Division (VPS/IFD/ICS)

This dataset corresponds to a survey performed between July and September of 2015 on 6 countries from Latin America and the Caribbean. 11,500 citizens provided information about their experience with a specific set of government services.

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Metadata & use

Identifier https://doi.org/10.60966/exxm3z0x
License Creative Commons Attribution–NonCommercial–NoDerivs 3.0 IGO
Related Knowledge Product
Citation

Pareja, Alejandro;Fernández, Cecilia;Blanco, Bárbara;Theobald, Katharina;Martínez, Alejandra, 2016, Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services, IDB Open Data, https://doi.org/10.60966/exxm3z0x
Published date 2016-04-12
Modified date 2025-04-11
Language Spanish
Temporal coverage 2015-2015
Country
Region Latin America and the Caribbean
Publisher
Author
Data collection type Survey Data
Statistical type Cross-sectional Data
Data structure Structured Data
Data notes

The data were provided by respondents from the 6 countries that were evaluated (Chile, Ecuador, Panama, Paraguay, Trinidad and Tobago, and Uruguay). It was an online survey. Invitations to participate were sent through Facebook. Quotas were set by age, gender and geographic zones based on the demographic profile of each country. It was required that respondents were over 18 years of age and that they had performed the procedure in the last 12 months.

Dataset files

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